Job Summary: The Accounts Receivable Specialist is responsible for managing the financial transactions related to accounts receivable. This includes ensuring accurate billing, timely collection of payments, and resolving customer billing issues. The ideal candidate will have strong attention to detail, excellent communication skills, and a solid understanding of accounting principles.

Key Responsibilities:

1. Invoice Generation & Processing
   • Prepare and issue invoices to customers based on contracts, sales orders, and purchase agreements.
   • Ensure accurate entry of data related to billing and invoicing in the accounting system.
   • Adjust invoices as needed to resolve discrepancies.
2. Payment Collection & Cash Application
   • Monitor accounts receivable aging reports to identify overdue accounts.
   • Follow up with customers via phone, email, or letters to collect outstanding payments.
   • Process and post customer payments (checks, credit cards, ACH, wire transfers) accurately and efficiently.
   • Apply payments to appropriate customer accounts and invoices.
3. Account Reconciliation
   • Reconcile accounts receivable ledgers to ensure all payments are accounted for and accurately posted.
   • Investigate and resolve any discrepancies or payment issues.
   • Prepare monthly, quarterly, and annual accounts receivable reports.
4. Customer Relations & Dispute Resolution
   • Address customer inquiries regarding invoices, payments, and account statuses.
   • Collaborate with the Customer Success and Project Management teams to resolve billing disputes and discrepancies.
   • Provide statements of account and other supporting documentation upon request.
5. Reporting & Analysis
   • Maintain accurate records of customer accounts and payment histories.
   • Assist with audits by providing necessary documentation and explanations.
   • Prepare reports related to cash flow, collections, and account aging for management review.

Qualifications:

• Education: Associate’s or Bachelor’s degree in Accounting, Finance, or related field (preferred).
• Experience: Minimum of 2-3 years of experience in accounts receivable or related accounting roles.
• Skills:
  • Strong understanding of accounting principles and financial processes.
  • Proficiency with accounting software (e.g., QuickBooks, SAP, Oracle) and Microsoft Excel. Experience with SAGE very helpful.
  • Excellent organizational and time-management skills.
  • Strong communication and interpersonal skills.
  • High level of accuracy and attention to detail.
• Certifications: Accounts Receivable Specialist (ARS) certification is a plus.

Key Competencies:

• Analytical thinking and problem-solving skills.
• Ability to prioritize tasks and meet deadlines.
• Strong ethical standards and integrity in handling financial data.
• Ability to work independently and as part of a team.